Introduction xvii 1 Strategy and Competition 1 2 Forecasting 52 3 Sales and Operations Planning 128 Supplement 1 Linear Programming 169 4 Inventory Control Subject to Known Demand 198 5 Inventory Control Subject to Uncertain Demand 249 6 Supply Chain Management 315 7 Service Operations Management 367 Supplement 2 Queueing Techniques 417 8 Push and Pull Production Control Systems: MRP and JIT 437 9 Operations Scheduling 490 10 Project Scheduling 543 11 Facilities Layout and Location 593 12 Quality and Assurance 666 13 Reliability and Maintainability 742